Return, Cancellation & Refund Policy

If you have changed your mind and wish to cancel your order, then this is completely fine, as long as the item has not already been dispatched. Please bare in mind that couriers can collect items ahead of delivery dates, so please check with us to see if a cancellation can be processed.

Yes. We take great pride in hand-sourcing our pieces, but we understand that there may be occasions when you change your mind. We offer a 14-day return policy. This allows you to return any item to us within 14 days from the original date of delivery.

Please notify us by email of your intention to return an item within 48 hours of receiving it. You must then arrange for the item to be safely packaged and shipped back to us within 14 days. You are responsible for the return shipping cost, which you should pay directly to the shipper. 

Once the item has been returned to us, and has been inspected to ensure that it is in the same condition as when it was sent out, we will confirm receipt of the item and refund the original payment method within 7 days, less the original outbound shipping cost.

If an item is returned to us damaged, we reserve the right to refuse a refund or to deduct an amount for the damage. We cannot be held liable for any damage or loss that may occur during transit via third parties, or while the item is in your possession.

It is the responsibility of each customer to ensure that the item ordered will fit through all access points and into the space intended.

Faulty, Damaged or Defective

If you believe you have received a faulty, damaged, or defective item, then please get in touch via email with photos of the issue. We will work with you to resolve the issue satisfactorily or offer a return/refund or exchange if the item is deemed faulty, damaged, or defective.